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Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

A 16 point marketing plan

Simple tips for effective marketing.

A customer satisfaction survey

Knowledge is power when it comes to customer satisfaction.

A networking strategy

Effective networking checklist.

Benchmarking and competitor analysis

Conducting a competitive analysis.

Encourage customer complaints

Turn complaints into outstanding service.

Keep your sales force selling

Do your sales staff spend more time on admin than sales?

Marketing versus selling

Know what your customers want.

When the customer is not right

Sometimes you have to fire a bad customer.

Your customers' experience

Your customers won’t always tell you when they’re unhappy.

Latest news stories

18 Jun 2019

HMRC repays tax penalties worth £1.8 million to nearly 5,000 parents

HMRC has now repayed £1.8 million in tax penalties to nearly 5,000 parents who were fined for failing to register for the High Income Child Benefit Charge.

Proactive advice for local businesses

Let us grow your business and boost your profitability.
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Bramwell Morris